Shipping policy

Shipping Method: USPS 

It's important to note that your order processing times are separate from the shipping times seen at checkout. 

  • Shipping Confirmation: Once your order is printed and ready to be shipped an email with tracking information will be sent. 
  • Ready to Ship items are processed within 2 to 3 business days (excluding weekends and holidays).  You will receive another notification when your order has shipped.
  • Custom items can take 7 to 15 business days to process, package and ship (excluding weekends and holidays) after receiving your order confirmation email.  You will receive another notification when your order has shipped.
  • Exclusive Custom items can take 10 to 21 days to process, package and ship (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.  
  • Order processing times may vary/be longer depending on your order size and type.
  • Shipping times vary depending on quantity and item type.

 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

LOCAL DELIVERY

We currently do not offer local delivery.

IN-STORE PICKUP

We currently do not offer in-store pickup.

 

Shipping FAQs

 HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@sisterscraftingboutique.com with your name and order number, and we will look into it for you.

INTERNATIONAL SHIPPING
We do not offer international shipping at this time.

SHIPPING TO P.O. BOXES

UPS will only accept shipments to a valid street address.  UPS does not deliver to P.O. Boxes.  If you should use a P.O. Box address, the recipient's telephone number must be included on the label.  Your package that is addressed to a P.O. Box may be delayed, will not be covered by any UPS Service Guarantee, and will require an address correction charge.  Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

GENERAL SHIPPING
• We are able to ship anywhere within the United States.
• We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations, and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.

WHEN WILL MY ORDER ARRIVE?
• Please refer to the Shipping policy for estimated processing times.
• We do our best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.

SHIPPING MULTIPLE ORDERS
Multiple orders placed on the same day cannot be combined and will ship separately.

SHIPPING TO MULTIPLE LOCATIONS
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.

ADDRESS CHANGES
We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.

RETURNED PACKAGES
If a package is returned to us because of the wrong address, the customer must pay to have it reshipped.

SHIPPING DAMAGES
Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier.  The addressee must initiate damage claims against the shipper.

LOST/ STOLEN PACKAGES
We are not responsible for lost or stolen packages, if tracking indicates the package was delivered, we will not reship orders that have been lost or stolen.  If insurance is included with the chosen shipping method, claims must be properly filed with the delivering carrier.  The addressee must initiate a claim with the shipper.

If you have any further questions, please email info@sisterscraftingboutique.com